General Privacy Policy

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In Cooperating Volunteers, S.L, we are committed to protecting your privacy. We want to be transparent about the data we collect, how we use it, and the rights you have to control your data.

1. User Information

Cooperating Volunteers, S.L is the data controller of the User’s personal data and informs you that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (GDPR) regarding the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and in accordance with Organic Law 3/2018 of December 5 (LOPDGDD) concerning the processing of personal data and the free circulation of such data. Therefore, the following information regarding the processing is provided:

What is the purpose of processing your personal data?

In Cooperating Volunteers, S.L, we process the personal data of interested individuals for the management and development of communications (user contact, resolution of inquiries, etc.), as well as to attend to requested services and carry out our activities.

We will process your volunteer requests and any type of request related to the services offered on our website that is made by the user through any of the contact methods provided. We collect this data to manage your volunteer requests.

We also manage and moderate comments made by users on the news published on the blog.

Additionally, we handle the processing and collection of reservation requests made by the user.

We provide volunteers with an online account so that they can access all information regarding their volunteer status at Cooperating Volunteers using their login credentials. They can also view all the details and conditions of their selected volunteer programs and make payments for the chosen volunteer work.

We maintain a relationship for sending advertising and commercial communications as well as news about our services to users who decide to subscribe to our newsletter. If you do not wish to receive these communications, please send us an email at: hola@volunteerabroadcooperating.com, indicating “No Publi” in the subject line.

We also act as intermediaries with the insurance company to manage the coverage and collection of travel insurance requests made by volunteers or entities. We handle these insurance requests and their collection. The insurance will be provided by the company:

Europ Assistance España, De Seguros Y Reaseguros, S.A. CIF: A-28461994.

  • Registered office: Calle Orense, number 4, 28020, Madrid.
  • Email: atencion_cliente@europ-assistance.es

For more information please visit http://www.europ-assistance.es/es/politica-de-privacidad

 

Regarding the publication of personal data on social media platforms that our website may share, under no circumstances are such data processed beyond responding to your inquiries or suggestions. The privacy policy is determined by the entities responsible for those websites. We cannot be held responsible for the personal information that each user may choose to publish.

Concerning the images displayed in the website’s photo galleries, you have the right at all times to object to their publication if you appear in any of them and do not wish to be featured.

What type of data do we process?:

In addition to the various methods of data collection mentioned, as well as the different processing purposes outlined, we would like to inform you that the types of data we may process in our information system are:

  • Identifying information
  • Email addresses
  • Postal addresses
  • ID cards, passports
  • Special dietary information (if the volunteer has special dietary needs)
  • Health data (only in cases of significant medical conditions)
  • Bank account numbers

 

 

How long will we retain your data?
Personal data will be kept for as long as there is an ongoing relationship with you, either as a client or another type of interested party; as long as their deletion is not requested; or as long as there is a legal requirement or obligation to retain them.

When data is no longer necessary for the purposes for which it was collected, it will be deleted, ensuring its confidentiality.

What is the legal basis for processing your data?
The legal basis for processing your personal data is the relationship maintained with you based on the fulfillment of a contract and/or business relationship, as well as the explicit consent you may have provided for additional processing, such as through the website’s contact form and any other processing that necessarily involves the collection of your personal data. A clear affirmative action by the data subject will be a mandatory requirement for this purpose.

We inform you that the personal data requested on this website are strictly necessary to formalize and manage the relationship with you. Therefore, if you do not provide them, we will not be able to maintain such a relationship. In any case, this primary purpose is not contingent upon consent for the processing of data that are not necessary for this primary activity.

To which recipients will your data be disclosed?

In some cases, it is necessary for third parties to access the information you have provided to us in order to provide the requested service. For example, companies that provide us with other services such as information technology (data storage and processing, etc.).

International Data Transfer

Entities collaborating with Cooperating Volunteers, S.L. will have access to your data at the destination selected by the volunteer. In any case, you can request more information about the processing and destination of your data.

These third parties only have access to the personal information they need to carry out these services. They are required to keep your personal information confidential and cannot use it for any other purpose than what we have requested of them.

The data of the interested parties will not be disclosed to any third party, except as required by law.

What are your rights when you provide and/or we process your data?

As an interested party, you may exercise any of the following rights related to data protection at any time:

  • Access your data: you have the right to access your data to know which personal data we are processing that concerns you.
  • Request the rectification or deletion of your data: under certain circumstances, you have the right to rectify any personal data that you believe is inaccurate and pertains to you and to request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Request the restriction of data processing: Under certain circumstances, you have the right to request the restriction of data processing. In such cases, we will only retain the data for which you have requested processing restriction for the exercise or defense of legal claims.
  • Data portability: Under certain circumstances, you have the right to receive your personal data, which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to have this data transmitted by our company to another data controller.
  • Object to data processing: Under certain circumstances and for reasons related to your particular situation, you have the right to object to the processing of your data. In such cases, we will stop processing them unless we have compelling legitimate grounds for the processing, or if it is necessary for the exercise or defense of legal claims.
  • Right to file a complaint with the supervisory authority if you have not obtained satisfaction in the exercise of your rights, in this case, with the Spanish Data Protection Agency at http://www.aepd.es.

We inform you that you may exercise your rights regarding your personal data through any of the following means:

Postal address: Camí del Mig, 125 | Floor 2 Door 36

Email:  hello@volunteerabroadcooperating.com

Sending communications or information

Our policy regarding the sending of information through electronic means (email, instant messaging, etc.) is limited to sending communications that we consider of interest to our users and stakeholders, related to the functions and activities of the company, or that you have consented to receive.

If you prefer not to receive these messages, we will offer you the opportunity to exercise your right to cancel and opt-out of receiving these messages, in accordance with the provisions of Title III, Article 22 of Law 34/2002 on Information Society Services and Electronic Commerce.

2. Mandatory or optional nature of the information provided by the user

Users, by checking the corresponding boxes and entering data in the fields of the contact form or presented in download forms, expressly and freely, unequivocally accept that their data is necessary to fulfill their request by the provider, and the inclusion of data in the remaining fields is voluntary.

The user guarantees that the data provided is true, accurate, complete, and up-to-date, and is responsible for any direct or indirect damage or harm that may result from a breach of this obligation.

In the event that the user provides data belonging to a third party, they guarantee that they have informed said third party of all the aspects contained in this Privacy Policy and obtained their consent to provide us with their data for the intended processing purpose. All of this, prior to providing the data of a third party.

If not all the data is provided, it is not guaranteed that the information and services provided will be fully tailored to your needs.

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UNIVERSITY PRACTICES

Our volunteers will be able to validate university credits with the aim of traveling in a more responsible and economical way.

What does volunteering focused on university practices involve?

At Cooperating Volunteers, we make agreements with different universities to validate university credits with the aim of traveling in a more responsible and economical way.

The specialties we work with are extensive: medical volunteering, nursing, education, social work, psychology, physiotherapy, engineering, architecture…

The practices can be carried out in our designated destinations for this purpose, as well as in Spain.

If you choose an international destination, it’s a unique way to live an unforgettable and enriching experience, as you will have the opportunity to continue your education in another country, with a completely different culture.

Stepping out of our comfort zone and being part of the various projects at the destination will allow us to grow both personally and professionally, creating a more extensive curriculum.

And we are fully convinced that this experience will accompany you throughout your life.

You will be able to visit hospitals, schools, centers, orphanages, and participate directly and actively in the daily lives of all those people at the destination, always accompanied by other professionals willing to collaborate hand in hand with you and guide you in daily tasks.

If your university is not part of the agreement with Cooperating Volunteers, you can contact cristina@cooperatingvolunteers.com so that we can get in touch and make this experience a reality. 

CORPORATE VOLUNTEERING

Corporate volunteering consists of tailored programs for your company, designed to develop teamwork skills.

It is proven that teamwork directly impacts productivity. 

Collective effort surpasses individual capabilities, promotes diversity of skills, stimulates creativity, and facilitates problem-solving in the face of various challenges.

Therefore, it not only maximizes efficiency but also enriches the work environment.

We conduct corporate volunteering programs that consist of customized programs for your company, designed to develop teamwork skills, improve performance, and foster unity among employees.

We tailor projects to the corporate identity and size of the company, and we can adjust them to any destination and time of the year.

The advantages of corporate volunteering include:

  • Improving communication.
  • Group unity.
  • Cultural integration in different situations.
  • Employee training.
  • Increased Corporate Social Responsibility.

The future is aligned with a more responsible society, and participating in social projects positions our company among the list of revolutionary businesses that want to be part of the change.

If you resonate with this message, corporate volunteering is a unique experience both individually and collectively, and at Cooperating Volunteers, we accompany you throughout the process to make it a unique journey.

FAMILY VOLUNTEERING

Quality time spent with family strengthens emotional bonds, promotes communication, and contributes to the emotional well-being of its members. 

Spending quality time with family and being able to disconnect from our hectic routines is not only enriching but also necessary.

Sometimes we forget to communicate, connect, and dedicate time to each other. Each one of us lives focused on our jobs, schools… And it’s necessary to find the opportunity to pause and take care of ourselves.

Quality time spent with family strengthens emotional bonds, promotes communication, and contributes to the emotional well-being of its members. And of course, it creates lifelong positive memories.

At Cooperating Volunteers, we suggest moving away from those ‘more superficial’ trips (which can also be fantastic), but we invite you to live this experience to bring out our most empathetic and humanitarian side.

Family volunteering gives us the opportunity to be part of a positive impact, promoting values of solidarity and social responsibility.

There are many families who choose to experience these trips focused on cooperation and direct involvement with different communities around the world, where living conditions are very different and sometimes entirely precarious.

Projects are tailored to different ages, allowing us to work together.

An incredible way to fill our suitcase with memories, learning, and knowledge.

And although stepping out of our comfort zone often feels daunting, we assure you firsthand that it’s worth it.

At Cooperating Volunteers, we accompany you throughout the entire experience, from start to finish, to make it unforgettable.

SENIOR VOLUNTEERING

At Cooperating Volunteers, we believe it’s never too late for anything, especially for volunteering and living a unique and unforgettable experience.

There are many people, increasingly so, who opt for responsible travel that involves social work.

Accustomed to organized and mostly touristic trips, at Cooperating Volunteers, we want to advocate for a more enriching experience, one that transforms us from within and allows us to be part of the change the world needs to see.

We can adapt both the destination and the duration of our projects to fit your needs.

It’s an opportunity full of emotions that allows us to significantly contribute to different communities and their evolution. And you can participate in different areas such as education, social support, or assistance in different centers.

Some of the benefits include:

  • Sense of purpose: Provides a sense of purpose by contributing your skills and experiences to meaningful causes.
  • Emotional well-being: Reduces feelings of isolation and establishes social connections.
  • Personal development: It’s continuous learning, skill development, and discovering new activities while keeping the mind-body active.
  • Physical health: Keeping active.
  • Stress reduction: The act of helping others reduces stress and contributes to mental health.

Living this experience will undoubtedly be a before and after. 

SOCIAL VOLUNTEERING

A volunteering initiative with leadership and impact through the educational action program.

When we talk about social volunteering, we refer to all those actions and activities carried out altruistically, selflessly, and with the aim of addressing multiple problems and needs of different communities, always focused on education and self-sufficiency.

Education is essential because it provides the tools and knowledge necessary for personal, social, and economic development.

Our goal is to create self-sufficient communities and provide opportunities for the future personal development of each member. The message is not to ‘give’, but to accompany in the process of training for self-managed provision.

At Cooperating Volunteers, many of our destinations and projects embrace this type of volunteering. Some of our projects include: community programs, education, women’s empowerment…

And although they are completely different from each other, they share a single objective: progress towards a society that can embrace us all in the same way.

If you are someone who is restless, who needs to see a change in the future, volunteering is an experience tailor-made for you.